Quality, Communication, and Stability

Atlantis Comfort Systems
Written by William Young

Atlantis Comfort Systems, a family-owned HVAC company founded in 2009, has experienced significant growth since its inception. Chief Executive Officer and Founder, D’Von Myles, having worked successfully in the heating, ventilation, and air conditioning (HVAC) industry before striking out on his own, opened Atlantis in June 2009. The company’s now-President, Paul Griffin, was hired as a Project Manager two years later, and the business has gone on to expand its area of operations considerably since.

Atlantis serves residential and light commercial customers throughout Rhode Island and Southern Massachusetts, while its multi-family division specializes in large-scale new-construction HVAC projects across Rhode Island, Massachusetts, New Hampshire, Maine, New York, and New Jersey. Atlantis started with a small office and sheet-metal shop and has since expanded its operations to include an approximately 18,000-square-foot main office, a 56,000-square-foot warehouse, an additional 40,000-square-foot satellite warehouse, and in-house sheet-metal fabrication capabilities.

President, Paul Griffin, believes that two characteristics separate Atlantis from other HVAC companies: the first is the company’s focus on the quality of its services, with the Atlantis workforce taking pride in its attentiveness on every job, undertaking the right solution for every project. Secondly, he notes that the internal culture at Atlantis is closer to a family than simply a collection of coworkers.

Open communication permeates the company’s structure, exemplified by the weekly meetings between site supervisors and foremen to share recent observations and lessons learned. These meetings allow everyone involved to both learn from mistakes and celebrate victories. By working toward a common goal while treating one another with respect and support, employees can translate this level of care into the exceptional customer experience for which Atlantis is known.

Another notable way in which the company shows its commitment to communication and family is through extensive opportunities for employees to upskill and train. “Training is something we take very seriously,” whether that is on the technical side with equipment and installation or management training from foremen and team members, says Griffin. Employees can undertake manufacturer and technical training in an in-house classroom to stay abreast of industry changes and developments.

The company also gives its workers the chance to simulate certain environments under controlled conditions to familiarize themselves with solutions before seeing the real thing in the field. Additionally, Atlantis’ commitment to continuing education includes opportunities for employees to pursue professional training and certifications related to Leadership in Energy and Environmental Design (LEED), ENERGY STAR programs, and Passive House building standards.

These training and certification opportunities have become increasingly significant as energy efficiency and high-performance building practices continue to shape the HVAC industry. Griffin says that, while energy conservation used to be more of a marketing strategy for many companies in the HVAC industry, it is now considered a core business necessity. Atlantis has seen growing client interest in solutions that balance energy efficiency with indoor comfort, air quality, zoning, and consistent temperatures. As such, modern green solutions in the marketplace do not just entail general energy saving, but are also about providing superior zoning, consistent temperatures, and advanced air filtration.

A focus on green initiatives is just one of the ways in which the HVAC industry is in a constant state of change. This flux is also evident in other areas such as the development of new refrigerants and equipment, use of different types of energy, and more.

To date, Atlantis’ multi-family operations have expanded across Rhode Island, Massachusetts, New Hampshire, Maine, New York, and New Jersey. While this means that the business is going strong, the company must constantly monitor the ever-shifting marketplace. Costs throughout the HVAC supply chain remain an ongoing challenge, with manufacturers and suppliers implementing numerous price increases in recent years.

Atlantis has modified its business model somewhat to insulate itself and its clients as much as possible from price increases; for example, its in-house metal fabrication shop and warehouses help to mitigate the rise in costs. “We use our buying power to drive down costs and utilize warehousing to convey savings,” Griffin explains, and this makes the company competitive, allowing it to pass the savings on to its customers.

Like much of the skilled trades field, the HVAC industry faces a workforce challenge as experienced professionals approach retirement and fewer young people enter the trades. Griffin says attracting and developing the next generation of HVAC professionals is critical, which is where Atlantis’ focus on training and career development comes in.

The company has always aimed to help its employees succeed, enabling them to excel in the HVAC trade and pursue full-blown careers in the industry. “We strive to build a career around HVAC for employees, so it’s not just a job,” Griffin says. In fact, among Atlantis’ biggest successes recently has been how its workforce, managers, and leaders have embraced and become educated about changes in the industry and devised ways to ease the costs of greener industry solutions. The company’s enhanced management training is also responsible for elevating communication and leadership both within the company and on the jobsite.

For its efforts, Atlantis has seen growth to the tune of more than 50 employees in the first half of 2026, as well as a strong project pipeline extending into 2027 and 2028. Griffin says the company is anticipating approximately 10 percent growth for 2026 but remains focused on controlled, sustainable growth that does not come at the expense of quality, employees, or the customer experience. Rather than pursuing rapid expansion that could place unnecessary strain on the business and its employees, Atlantis is focused on growing at a manageable pace while maintaining its high standards. Any future growth will be on the company’s own terms and at a controlled pace.

Ultimately the company is grateful for how busy it is and will be. Griffin is confident that greater stability in the HVAC marketplace will allow Atlantis to continue refining its operations, investing in its employees, and pursuing controlled growth. This stability will allow Atlantis to move itself and its employees forward with continued, controlled growth.

Whether helping homeowners and businesses throughout Rhode Island and Southern Massachusetts improve the comfort of their spaces or partnering with developers and general contractors on large-scale multi-family new-construction projects across the Northeast, Atlantis Comfort Systems remains committed to the quality, communication, and long-term relationships that have shaped the company since 2009.

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