Known for its commitment to quality and customer service, Paramount Landscaping has become one of Southern Ontario’s most trusted names in full-service landscape design and year-round property maintenance.
Skilled in transforming common areas into breathtaking landscapes, the company’s outdoor spaces showcase elegance while maintaining maximum functionality. Paramount’s comprehensive solutions include custom gardens, durable hardscapes, and year-round property management for residential, multi-family, commercial, and industrial properties. Clients include residential homes, commercial and industrial spaces, retail centers, seniors’ residences, and condominiums—some comprising as many as 300 units.
Embracing the founding principle that the industry should prioritize exceptional customer service, Paramount brings knowledge, professionalism, accountability, and reliability to a field that doesn’t always value these qualities.
“We take a proactive approach,” says President Jamie Ward, “from our maintenance division to sales and project management, to integrating the customer’s ideas, to design, construction, building, finishing, and maintenance.”
This includes overseeing maintenance for projects on more than 500 properties across 30 cities in the expansive province. “It’s quite a feat for a single entity,” says Ward. “But we have a strong management team that undergoes extensive training. They ensure our employees are delivering exactly what our customers have asked for, what they’re paying for, and that the results match the expectations.”
That commitment to customer service was definitely put to the test recently during a massive snowstorm that hit most of Ontario in February. “That was one of the biggest challenges in the last few years,” Ward says. “We had probably close to 80 centimeters of snowfall across three storms in just six days.”
To manage the situation, Paramount’s crews visited most properties three times within a 24-hour period for the initial response, followed by a secondary run as snow continued to accumulate, and a final cleanup with salting. By the time the teams wrapped up, they had worked nearly 30 hours straight. “Then two days later, we did it all over again—and again two days after that,” says Ward.
Last year, he adds, the company did an average of 25 salts over all its cities, while this year it’s already into the high 30s locally and in the 40s and almost 50s in some northern cities. Managing the removal and relocation of massive snow volumes was another major task, with truck fleets ensuring safe and efficient transport away from residential and commercial areas.
To maintain its high customer satisfaction rates, Paramount is redefining industry expectations through its Customer Accountability Program (CAP). When team members arrive on site, they access job specifications unique to that property. CAP includes a colour-coded map tailored to the season and area, detailing tasks such as sidewalk clearing, driveway maintenance, or lawn care, along with a contract-specific checklist.
“They clock in when they arrive, they do what’s necessary on the site, they clock out when they leave, and it sends a message or live update to our clients to tell them exactly what we did,” Ward explains. “That’s something I don’t believe anybody else is offering. It’s something we created on our own.”
Condo managers in particular “absolutely love” the program, Ward says. They can wake up and see which properties were serviced and what work was completed, and receive real-time updates from each team member—from sidewalk crews to plow and salting operators. “Everything is tracked. It’s incredibly useful and sets us apart.”
This emphasis on transparency ensures customers receive exactly what they’ve paid for. “We do what we promise we’re going to do,” Ward emphasizes. “And clients are notified every time we service their property—winter and summer.”
To complement CAP, Paramount’s web-based Snowline Weather Alerts keep clients informed in advance of potential weather events, such as blizzards or freezing rain, announced by Environment Canada. The platform outlines the timing and frequency of service during events, all meticulously documented from start to finish. “It’s organized, reliable, and unlike anything else,” says Ward.
The entire service is something that sets Paramount apart from similar companies, he adds. “When our CEO founded the company, he wanted to do something different, a white-collar company in a blue-collar world,” Ward says. “And it pays off. In the end, everybody gets what they want and we’re delivering what they ask for.”
Paramount also listens to client concerns regarding sustainability, particularly around environmentally responsible de-icing products. “We get a lot of questions about what we use for melting ice,” says Ward. “We use eco-friendly products that are safe for concrete and pets. Jet Blue, for example, is popular with our condo boards for interior areas. It costs more, but it’s what they’ve requested—and we deliver.”
In landscaping, Paramount plants native species that are naturally adapted to their environments and uses mulch to conserve water, retain moisture, and reduce weeds. “Turning soil constantly dries it out,” Ward explains. “We focus on drought-resistant plants and minimizing water usage. It’s important to be mindful of resources.”
This commitment to service and sustainability has not gone unnoticed. Paramount has earned 15 consecutive Readers’ Choice Awards across Burlington, Oakville, Milton, and Flamborough, along with eight consecutive Consumer Choice Awards for Best Landscape Contractor in the Hamilton and Niagara regions. Most recently, the company was named Construction Business Review’s 2024 Landscaper of the Year for all of Canada—an outstanding recognition. It’s no surprise that Paramount is proudly celebrating its 20th anniversary this April and continues to grow.
“We’re forever expanding a little bit further,” says Ward. “There’s been talk about some strategic acquisitions to expand our footprint closer to other provinces and perhaps into some of the bigger cities in other provinces we’ve done work in, such as Quebec.” To help achieve that goal, Paramount is working with particular product suppliers and looking at acquiring exclusive rights to the installation of certain structures.
Closer to home, Ward is also particularly proud of the company’s new showroom, constructed next to its shop, featuring a double pool, waterfall slide, three gazebos, a hot tub, and sauna. “We’re also building a tree house right now in the woods at the back of the yard,” Ward says of the structure raised almost 30 feet off the ground on giant logs and featuring a couple of rooms, a balcony, and a unique window looking out into the field. “It’s something else. It’s so that we can bring clients and show them what we do, and we can also send them pictures.”
The showroom is highlighted on the company’s website, along with its very own Design & Build Calculator. This feature is where prospective clients can explore everything from fire pits and outdoor kitchens to gazebos and a sunken bar beside the pool and get an idea of the estimated budget they will require when building their dream backyard. “It’s a great resource,” says Ward. “I’m proud of our web project—it lets people really see what we do.”
With an unwavering focus on quality, service, and sustainability, Paramount Landscaping has firmly established itself as an industry leader. From stunning landscape designs to innovative maintenance solutions, the company continues to push the boundaries of what’s possible in outdoor living. With a passion for excellence and a drive to exceed expectations, Paramount isn’t just shaping spaces—it’s setting the standard for the future.
