Meeting with the Viessmann team is a little like attending an engineering magic show—always exciting, always fresh, and always revealing. This year was no different. Packed with four new products including a new geothermal solution, the company is making huge strides in its North American presence. With a super-charged, multinational team behind the sleek branding, this market leader is making its mark with cutting-edge design and unexpected innovation.
Introducing new Heat Pump solutions alongside an existing High efficiency combustion product portfolio, Viessmann is a global thought leader with an impressive presence across the continent. Providing sustainable heating, cooling, water, and air quality technology, the company’s talent for pushing the envelope on continuous evolution provides reliable, durable comfort to millions.
With a proud heritage rooted in Germany, Viessmann has been a global pioneer in heating and climate technology since 1917. Now part of Carrier Global Corporation, an international leader in intelligent climate and energy solutions, Viessmann continues to advance its legacy of innovation. While its early success was built on world-class boilers and cutting-edge heat exchanger technology, the Viessmann Climate Solutions portfolio today reflects more than a century of engineering excellence and forward-thinking development, with exciting new energy-efficient options to come.
2026 will see the expansion of the company’s Viessmann Residential Electric Product portfolio, featuring a state-of-the-art air-to-water heat pump, air-to-air ductless and ducted heat pumps, and a new advanced ground source heat pump. “[The new pumps] put us in a position to cover our bases on intelligent heat pump solutions for heating, cooling, and even domestic hot water production,” says Alejandro Gilson, Product Line Manager. “So that’s where we are right now with our residential electric portfolio.” This is in addition to outstanding legacy favourites that come complete with digital apps.
At Viessmann, meeting market demand means considering more than just long-term outcomes, product performance, and cost. True customer satisfaction translates into taking care of details like fuel restrictions, fuel type capacity, geographic and extreme weather considerations—to mention just some aspects of what goes into the behind-the-scenes engineering of any Viessmann product. To achieve this means stepping out of the office and into the customer experience, while asking the right questions.
By taking the time to sit down and genuinely hear what end users are saying about product performance, the Viessmann team harnesses data to enhance existing technology and plan future products. These conversations also include distributors and contractors, whose feedback often comes through coordinating with the field sales teams. Moreover, in-person surveys, field research, and research session groups all form part of the company’s information-gathering phase, which ultimately is the foundation of its continuous improvement strategy. “We also use net promoter score (NPS) surveys as a means to gather information,” explains Sandra Folleville, Marketing Manager. These surveys are based on customer loyalty, measuring how likely people are to recommend the brand to others.
As a result of all this planning, the company’s first geothermal heat pump in the North American market is a powerful piece of equipment that genuinely packs a punch, as described by Gilson. That is because the Vitocal 100-WA ground source heat pump sets itself apart by being impressively adaptable. Built to not only serve end users but also to relieve the volume of inventory distributors traditionally have to carry to respond effectively to customer needs, this system is considered to be up to five times more efficient than electric resistance heat, according to Gilson. Its cooling capabilities are excellent, and its energy efficiency is outstanding. Moreover, the product is durable, providing performance, efficiency, longevity, and consistent comfort in new construction and retrofit applications.
“There may be an application where a customer needs a specific return air configuration. Our design allows you to configure for left, right, or rear return without any additional accessories, so you’re able to configure your unit easily in the field,” Gilson says of the system, which comes complete with an information display panel and desuperheater coil with pump for domestic hot water production. That means that every Vitocal 100-WA unit easily adjusts to the configuration that the customer needs. “The design is made to minimize the inventory requirements at the distributor, so one size can be left, right, or rear configured. It can be domestic hot water-producing or not. That’s the choice of the end user or contractor,” he says.
New Air to Air Heat Pump Product Lines include the powerful Vitocal 100-S and 200-S ductless and ducted heat pump systems. Together, these powerful air-to-air heat pumps provide comfort in all weather and all building types while ensuring that all installation types are covered. Vitocal 100-S Single Zone Ductless Systems provide highly efficient heating and cooling to a single zone, while the 200-S Multi Zone Ductless systems can provide that same comfort in up to five zones on one Heat Pump Outdoor Unit. A huge advantage to these systems is the ability to provide forced air heating and cooling without the need for ductwork, great for older buildings or additions where installing ductwork is problematic.
The Vitocal 100-S Ducted heat pump solution is a high-efficiency inverter heat pump for centrally ducted applications. Providing a powerful performance and efficiency boost that adapts seamlessly into new or existing ducted systems, this product is another Viessmann minimal installation concept. “It features a side discharge inverter outdoor unit similar to the Vitocal ductless line, but is geared specifically toward central ducted applications, making it compatible with existing 24-volt thermostats, existing unitary line sets, and existing ductwork,” Gilson adds.
Finally, there is also the Vitocal 100-AW, which was launched in the past two years. As a complete air-to-water hydronic heat pump providing domestic hot water, heating, and cooling, this system features a Monobloc Outdoor Heat Pump Unit, Intelligent Indoor Unit with Backup Heat, 20-gallon steel buffer tank, and optional 53, 66, or 79 Gallon Indirect Domestic Hot Water Tanks. This heat pump is available in three sizes and is future-ready with low global warming potential (GWP) gas.
These innovations are just the beginning. “We are going to continue building out and looking to the future of this portfolio in this segment of the market to continue to provide high-performance solutions that meet the needs of customers as well the changing energy requirements of the market,” Gilson says.
Naturally, none of the company’s success would be possible without the extensive network of people bringing it to life. Without their dedication and drive to empower North Americans with quality heating solutions, Viessmann would be nothing but a name. “None of this would be possible without a great team… It’s not just the product development, the engineering; it takes an entire village to do this,” says Gilson. “I would like to thank everyone who’s been involved on our side for trusting us to do the right thing for the organization and for the customer. It’s a big deal to make sure that we make the right products and we’re successful in the market and meeting all the requirements,” he adds.
And so, the Viessmann vision continues, heating and cooling North America with superb quality, featuring the latest technology. By connecting products and systems via digital and advanced technology platforms and services, the company’s offerings serve modern users’ needs just perfectly. By maintaining a perpetually evolving, premium product range and leaving no stone unturned to suit every geographic or weather situation on the continent, Viessmann’s scope for expansion in both the manufacturing and construction spheres remains impressive.
