Concord Commits to Putting Customers First

Concord Concrete Pumps
Written by Allison Dempsey

Highly praised by contractors for providing stand-out reliability and real customer satisfaction, Concord Concrete Pumps’ products are valued for their wide range whether it’s the boom pumps’ incredible reach of more than 100 feet, making them perfect for high-rise structures, or Concord’s line pumps, which move concrete through flexible hoses, ideal for smaller operations.

Boasting remarkable power—up to 400 hp—with an impressive number of variants, the company’s pumps can easily manage heavy concrete loads and are uniquely effective and user-friendly. With pumps such as the 65-meter Z fold, the 40-meter roll fold, the 38-meter Z boom, the CML-100 HF truck-mounted, and the 40-meter Z-R fold, clients can find exactly what concrete pump they need for whatever project they’re tackling.

From high-rises, to infrastructure projects such as road and bridge building, to precast production, and even residential projects that include laying concrete for patios and driveways, Concord’s products, which include more than 1,700 machines currently in operation, save time and money by dispensing concrete exactly where needed, providing a perfect fit for the production process with prompt and consistent deliveries that allow clients to maintain their schedules without stress.

“In today’s construction landscape, uncertainty has become the norm,” says Vice President Lino Flores. “Across North America, contractors and builders are facing headwinds that range from increasing tariffs and material costs to a general slowdown in new projects. At Concord Concrete Pumps, we recognize the weight of these challenges because we’re feeling them too.”

As a company serving clients across both Canada and the United States, Concord understands what its partners are going through, toiling in the same trenches, navigating this shifting economy, and working tirelessly to meet expectations even as the playing field continues to change.

“One of the most pressing issues impacting our industry right now is the surge in tariffs, particularly on imported steel and essential components,” says Flores. “These increased costs ripple through every corner of the construction industry, inflating prices and forcing difficult decisions for contractors and suppliers alike.”

Of course, the correct tools can make or break a construction project, but Concord offers more than just concrete pumps. It provides durability, strength, and industrial knowledge, with 45 years of experience in the concrete industry and more than 25 years of experience creating its own equipment, so the team perfectly understands what it takes to work well under duress.

Embracing the aim of creating “operator-friendly” machines that are safer and longer-lasting, Concord’s boom pumps and placing booms function flawlessly in the field under all conditions, with increased worker safety and greater operational cost reductions for clients as top priorities. How does Concord leverage its new technology to reduce operating costs and save money? To the user, it is incredibly economical and will cost less to operate than the competition, but the real value doesn’t end there, because Concord pumps have achieved yet another feat: the demand for older, used units is outstanding, and, consequently, so is their resale value.

With machines that are made with more steel than their competitors, designed to be safe, and backed by a workforce that is aware of the demands of your work site, the company brings together the best people, best engineering, best hydraulics, and best steel. However, creating an industry-leading concrete pump at Concord requires more than just the parts; it also requires the strength of Concord’s people, the ingenuity and commitment that go into each machine, all aiming at producing dependable, high-quality concrete boom pumps that yield solid results.

The company continues to take great pride in being the go-to option for leading builders and concrete pumping contractors worldwide, continually striving for new ideas, attending to its clients’ needs, and creating long-lasting machinery. Concord has pushed boundaries since the beginning, introducing the first 40-meter boom pump on a three-axle vehicle in 2003 and winning a Construction Equipment Top 100 Award in 2006 for introducing the first 65-meter boom pump in the world. In fact, that original device is still in use today.

And when it comes to the company policy of “quality without compromise,” Concord stays true to its mission. “Despite the rising costs we face behind the scenes, we have not cut corners or downgraded materials,” says Flores. “Every Concord pump continues to be built with the same high-grade steel, reliable components, and industry-proven engineering that has earned us the trust of contractors across North America.”

Concord has continuously produced pumps that function in the most demanding circumstances while placing a high premium on operator experience and safety because of its emphasis on robustness, affordability, and ease of use. Being the only concrete pump producer with a facility owned and operated in North America is a true source of pride. The company also has total control over its manufacturing process within its three worldwide production facilities, located in South Korea, Australia, and Canada, the latter of which is where its headquarters are located.

While some manufacturers may opt for cheaper materials or simplified designs to keep pricing competitive, that’s not how this company operates, stresses Flores. “At Concord, compromise is not part of our process,” he says. “When you invest in a Concord pump, you’re getting the same rugged, reliable equipment we’ve always built because we know that in tough times, performance and durability are non-negotiable.”

That also includes maintaining a commitment to both Canadian and U.S. customers. From the job sites of Washington to the growing infrastructure markets of Eastern Canada, Concord’s customers are facing similar struggles: rising material costs, tighter budgets, and less certainty about tomorrow’s workload.

“At Concord, we want you to know we get it and we’re with you,” Flores says. “We don’t just ship machines; we build relationships that last. Our customer support teams are active and responsive across Canada and the U.S., ensuring fast parts access, technical expertise, and personal attention when you need it most.”

While the current market may be challenging, it also reminds the company of what makes this industry great: resilience. Concrete construction has always been and will continue to be about building foundations, and at Concord Concrete Pumps, the team is here to help lay the groundwork for what’s next. “We’re standing shoulder-to-shoulder with our partners throughout Canada and the United States, building tough, supporting hard, and making choices that put customers first,” says Flores.

One of the biggest events in the concrete industry, World of Concrete 2026, is coming up this January in Las Vegas, and Concord employees are already looking forward to and preparing for what promises to be a valuable experience. World of Concrete 2026 is an opportunity for the organization to celebrate its accomplishments, share experiences, and learn from one another. It’s also a chance to learn about new technology, network with partners, and showcase Concord’s inventiveness and reliability, with employees eager to participate, have amazing experiences, and develop as a team.

Looking to the future, Concord is determined not to stand still but instead embrace some ambitious goals in the years ahead, including expanding its U.S. service and parts network for faster response times and localized support, growing its footprint in emerging markets while maintaining strong relationships with longtime partners, and increasing training and education resources for its entire team.

What sets Concord apart isn’t just the machines—it’s the mindset, adds Flores. This means continuing to focus on and support customer-first decisions. “We make choices that benefit our clients, not just our bottom line,” he says. And Concord pumps are also built to last. “Our pumps are engineered for longevity in the harshest conditions.”

By maintaining both a global reach and local support for customers, Concord aims to deliver world-class service wherever clients are located. “It’s about integrity at every step: from design to delivery, we stay true to our principles,” Flores says. “We’re not just building concrete pumps. We’re building trust, strength, and a future we can all stand on.”

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